Our Commitment to Commerce

When Drew and I started building Articulation, we had a pretty good understanding of where we'd end up. One surprising turn for us was to embrace Commerce as much as we have.

Articulation has become the easiest and most cost-effective way to sell your goods and services online, and our customers have taken notice. Articulation's commerce customers are rapidly outpacing our own revenue, and we couldn't be prouder to have a platform that enables our customers to succeed. All without additional platform fees, as our competitors often quietly place onto merchants.

With the busiest season of the shopping year fast approaching, here's what we've accomplished this week to support you:

• Customer confirmation emails now read like real receipts: the new order email template builds tables of purchased items with download links, billing/shipping blocks, carrier info, applied discounts, tax, and the friendly order number so buyers immediately see what they bought and how it’s getting to them.
• Product detail pages feel more retail-ready thanks to the On Sale badge and consistent global input styling, while the product index gained a Safari-safe search box tweak plus a dedicated “Type” column so merchants can differentiate donations, physical goods, etc. at a glance.
• Commerce settings were reorganized and clarified, with a new “Transaction Notification Address” field that lets teams route order emails to a shared inbox while keeping tax toggles, review delays, and copy blocks tidy.
• Shipping workflows now support Australia Post and CouriersPlease, we now better explain to merchants that marking an order shipped emails tracking info, and add a “Re-Send Tracking Email” button when a buyer needs another copy.
• Discounts tied to removed coupons still show up in exports/receipts, preventing mysterious “unknown” promo lines after a cleanup.
• Transactions now create unique 5-digit order IDs separate from the payment reference, backfill historical records, and expose that number everywhere: on the merchant dashboard, printable views, exports, and the customer-facing order page.
• The transaction list table split customer name/email into separate sortable columns, shows the new order ID column first, and the search box now accepts either the internal ID or the public-facing order ID so merchants can jump to the right record faster.

As the holiday season approaches, we'll be here to provide you with the support and features you need. We're always happy to hear your feedback, so please don't hesitate to reach out!